Server provisioning, configuration, and management, Operating Systems patching and updates
Provide and manage the network infrastructure necessary to host the Software. Managed firewalls, load balancers, multiple internet connections, performance support, client VPN implementations.
24/7 Security Active Mitigation and Response Team. Provide and maintain ISO-based security layers (Network Intrusion Detection, External vulnerability scans with CISSP review (CISSPs on staff), Managed Host Intrusion Detection, DDOS Protection, System hardening). The effectiveness of the controls in operation is audited annually as part of ISCorp’s SSAE18 process.
24/7 Systems Monitoring and Alerting
Provide fully managed backups (retention schedules, off-sites, etc.) Managed data backup protection services in 2 physical locations.
Provide a fully managed DR program to support a 12 hour Recovery Point Objective (RPO) and a 24 hour Recovery Time Objective (RTO).
100% facilities uptime
Base level database administration services (dumps and loads, maintenance, etc.) included across both MS SQL and Progress OpenEdge databases.
Data stored in US-based facilities
24/7 Client Help Desk support made available to the Client’s team.